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Avoiding and Dealing with Client Complaints3:30 p.m.-4:30.p.m.: Breakout Session:
If you haven’t met them yet…you will: the nightmare client--the client who is never pleased, in denial about their pet’s behavior or refuses to pay. How can you identify and avoid these kinds of clients? Or how can you keep your cool when dealing with them? But, there are legitimate customer complaints. How do you handle them? How can you correct a problem caused by you or your staff and still keep the client? Ask questions, share experiences and learn from the advice of PSI staffers and fellow pet sitters in this interactive panel discussion sure to leave you with tips on how to best handle a nightmare client while keeping your cool, as well as address common client concerns to improve overall customer satisfaction. |
