Careers
Job opportunities, when available, are posted in this section of the website and remain open until they are filled. All applicants are required to submit to drug testing and background checks. All candidates must submit a resume; however a completed employment application will also be required to participate in the final selection process.
Resumes are accepted only for posted positions and from qualified applicants. Please read the minimum qualifications carefully to determine if you meet the qualifications before you submit your resume.
Current Job Openings:
Member Success Manager
Please note: This position is a fully remote position. Position is Mon. – Thurs., 8:30 a.m. – 5:00 p.m. ET.
Send resume w/salary requirements to careers@petsit.com. No phone calls.
About the job
What Is PSI?
Pet Sitters International (PSI) is the world's leading educational association for professional pet sitters and dog walkers. Founded in 1994, PSI has spent more than 30 years giving pet-care entrepreneurs the credentials, education, and community they need to succeed — today serving nearly 4,000 members across the U.S., Canada, and beyond, and having helped more than 40,000 pet lovers start and grow their own pet-sitting businesses.
About The Role
Pet Sitters International is looking for a Member Success Manager to own the member experience from first inquiry through renewal. You'll be the primary point of contact for PSI members and prospective members — answering phone and email inquiries, guiding people through our programs and offerings, and making sure every touchpoint reflects PSI's brand and voice.
You'll own the full renewal lifecycle, use member data to proactively reach out before members lapse, and help shape the content and resources our members rely on. This role is part support, part relationship-builder, part strategist — you'll be the voice of our membership internally, advocating for what members need as PSI grows.
What You'll Do
Membership Administration & Renewal
- Manage day-to-day membership administration: processing joins and renewals, outreach to lapsed members, phone/email support, membership reporting, and renewal reminders
- Use member data to proactively identify who needs outreach and run targeted email campaigns and check-ins
- Guide members on benefits, resources, and offerings; identify process improvements along the way
- Ensure fast, high-quality responses across phone, email, and social media
- Keep member materials (digital products, blog posts, etc.) accurate, current, and useful
- Loop in the right PSI team member when a request falls outside Membership's scope
Online Community Management
- Own daily management of PSI's online community (Facebook)
- Manage membership and post approvals, keeping the space professional and positive
- Actively engage — answering questions, sharing resources, and reinforcing PSI's value
- Drive regular posts that welcome new members and encourage engagement
Revenue Growth Through Member Relationships
- Naturally incorporate upsell/cross-sell conversations into check-ins and follow-ups based on each member's engagement and needs
- Support win-back campaigns and member offers built with the President and marketing
- Track and report on campaign and outreach performance
Membership Database & Website
- Keep member profile data accurate and monitor website content and functionality
- Flag issues or needed updates to the President and Systems Operations Manager (tools and workflows will evolve as PSI's website/CMS rebuild rolls out)
Other Projects as Assigned
- Stay flexible — jump in wherever the team needs support
What We're Looking For
- College degree, or 3+ years of equivalent experience in customer/member success, account management, sales, or a related field
- Prior experience in a proactive customer success, renewals, or retention-focused role strongly preferred
- Fluent, professional-level English (written and spoken), with a neutral accent comfortable for US-based members on live calls
- Comfort leading proactive, sales-oriented conversations by phone — not just email/chat
- Strong analytical thinking; able to turn data and reports into a concrete outreach or campaign plan
- Proficiency with standard office software and ability to learn new systems as PSI evolves
- Self-starter who can manage an ongoing outreach cadence across many members independently, while collaborating well with a remote team
- Background in animal care or a pet-related field is a plus, but not required
Why PSI
You'll be the face and voice of a membership community that pet sitting professionals rely on — with real ownership over the renewal process, our online community, and how we grow member relationships over time.
Pet Sitters International is a remote-first organization open to candidates located outside the United States.
Benefits include:
- 4-day workweek
- 401k
- Life insurance
- Long-term disability
- Paid holidays
- Paid Time Off (PTO)
- Pet-care reimbursement benefit
- Remote employee reimbursement benefit
- Wellness reimbursement program
PSI is an equal opportunity employer and does not discriminate against a person due to race, color, religion, sex, sexual orientation, national origin, citizenship, disability, veteran/military status, age, genetic information, or any protected classification established by law.
Note: If you are interested in becoming a pet sitter, securing pet-sitting assignments or starting your own pet-sitting business, please learn more about PSI membership. PSI is an educational association for professional pet sitters, but does not employ pet sitters. Pet sitters listed on this site are PSI members.
